Privacy Policy
Effective Date: April 20, 2025
Welcome to AssistlyGo (“we,” “our,” or “us”). Your privacy matters to us, and we’re committed to protecting the personal information you share with us. This Privacy Policy outlines what we collect, why we collect it, how we use it, and the choices you have.
1. What Information We Collect
a. Personal Information
When you interact with us or use our services, we may ask for:
- Your name, email address, and phone number
- Mailing address and payment details
- Employment history and professional background
- Identity verification documents (like government IDs or selfies)
- Profile details (bio, availability, rates) if you’re a freelancer
- Communication preferences
b. Information We Collect Automatically
- Your IP address and browser type
- Device info and pages you visit
- Time spent on our site
- Cookies and similar tracking tools
c. Information from Third Parties
- Background check services
- Marketing partners
- Public sources
2. How We Use Your Information
- Deliver and manage services you signed up for
- Match clients with freelancers
- Verify your identity and perform background checks
- Process payments and generate invoices
- Improve our site and customer experience
- Send updates, promotions, and important service emails
- Meet legal requirements
3. Who We Share It With
We only share your data when necessary and with trusted parties like:
- Freelancers or clients (for project purposes)
- Service providers (e.g., payment processors, hosting partners)
- Analytics and advertising partners
- Government agencies when legally required
- Buyers or successors if we’re acquired or merge
We do not sell your personal information.
4. Advertising and Analytics
We may use tools like Google Ads or Meta Ads to show you relevant content. These may use cookies to understand your browsing behavior.
You can opt out of targeted ads here:
5. “Do Not Track” Signals
Currently, we don’t respond to browser “Do Not Track” requests due to a lack of industry standards.
6. Clients vs. Freelancers: What’s Different?
We serve both clients and freelancers, so we collect and use information differently depending on your role.
Clients
We collect:
- Your contact info
- Billing details
- Project files and messages
- Customer support interactions
We use it to:
- Assign assistants or freelancers
- Handle invoicing
- Support you
Shared with:
- Freelancers you work with
- Payment providers
- Tech tools that support our service
Freelancers/Contractors
We collect:
- Contact and profile info
- Résumé, portfolio, and skills
- Government IDs and verification
- Payment and tax details
- Public-facing profile (with your consent)
- Communication records
We use it to:
- Match you with jobs
- Verify your identity
- Publish your profile (with your OK)
- Process your payments
Shared with:
- Clients hiring you
- Background check providers
- Payment systems
- Platform tools
Summary Table:
| Category | Clients | Freelancers/Contractors |
|---|---|---|
| Main Role | Hire or use services | Apply for or deliver services |
| Profile Displayed | No | Yes (if you agree) |
| Verification Needed | Optional | Required |
| Billing Info | For paying | For getting paid |
| Project Data | Created | Accessed and delivered |
| Performance Tracked | No | Yes (e.g., reviews, activity) |
7. International Users
If you’re using AssistlyGo from outside the United States, your data might be processed in countries with different privacy laws. We make sure proper safeguards are in place.
8. How Long We Keep Your Info
We only keep your data for as long as we need it.
| Data Type | How Long We Keep It |
|---|---|
| Account details | Life of your account + 6 years |
| Transactions | 7 years |
| Verification docs | 3 years |
| Cookies | 30 days to 2 years |
9. How We Protect Your Info
We use industry-standard measures to keep your data safe. But like all digital systems, no method is 100% secure.
10. Your Privacy Rights
Depending on your location, you might have rights to:
- Access your info
- Correct inaccuracies
- Delete your data
- Restrict or object to how we process it
- Get a copy of your data
Email us at: [email protected] to make a request.
11. California (CCPA/CPRA)
If you’re in California, you can:
- Know what we collect and why
- Ask for access or deletion
- Opt out of “sale” or “sharing”
- Correct inaccurate data
- Limit use of sensitive data
We will never penalize you for using your rights.
12. EEA/UK (GDPR)
If you’re in the EEA or UK, we’re the “data controller.” We process your data based on:
- Contract necessity
- Your consent
- Legal duties
- Legitimate business reasons
You can file complaints with your local data authority if needed.
13. Subprocessors & Data Agreements
We work with subprocessors (e.g., hosting and payment tools) to run AssistlyGo smoothly. If you’re a business client, you can request a Data Processing Addendum (DPA) with Standard Contractual Clauses.
14. Automated Decisions
We don’t make decisions that significantly affect you based solely on algorithms. If we ever do, we’ll let you know and offer a way to request human review.
15. Accessible Privacy Policy
Need this policy in another format? Reach out : [email protected]
16. Children Policy
Our services aren’t meant for kids under 18, and we don’t knowingly collect their data.
17. Updates to This Policy
We may make changes over time. If we do, we’ll post the new version with an updated effective date right here.
18. Contact Us
Have questions or concerns?
We’re here to help.
AssistlyGo
[email protected]